Refund policy
Refund Policy
Last updated: August 7, 2026
At NestHeat, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged by the customer
- Items returned more than 30 days after delivery
- Sale or clearance items (unless defective)
3. Defective or Damaged Items
If you received a defective or damaged item, please contact us immediately at support@nestheat.store with your order number and photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
5. Late or Missing Refunds
If you haven't received a refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank
- If you've done all of the above and still have not received your refund, please contact us at support@nestheat.store
6. Return Shipping
Customers are responsible for paying return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@nestheat.store.
8. Contact Us
For any questions about our Refund Policy, please reach out to us at: support@nestheat.store