Shipping policy
Shipping Details
Last updated: August 7, 2026
At NestHeat, we strive to deliver your order as quickly and safely as possible. Below you'll find all the information you need about our shipping process.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| Australia | 5–9 business days |
| United States | 7–14 business days |
| United Kingdom | 7–14 business days |
| Europe | 10–18 business days |
| Rest of World | 10–20 business days |
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on orders over a certain threshold — please check the checkout page for current promotions.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier's website.
5. Customs & Duties
For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
6. Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at support@nestheat.store. We will investigate the issue and work to resolve it as quickly as possible.
7. Incorrect Address
Please ensure your shipping address is correct before placing your order. NestHeat is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@nestheat.store.
8. Contact Us
For any shipping-related questions, please contact us at: support@nestheat.store